STANDARD RETURN POLICY

For all US Returns, there are a few important things to keep in mind when wanting to return a product purchased from GOGYM, LLC.

  • TIME FRAME
    1. You have 30 days (4 weeks) from the day you receive your package to return your item(s) for a full refund of the purchase price.
    2. If you reach out wanting to return your package after 30 days, you will receive a refund for the purchase price and be charged a 15% restocking fee.
    3. If you reach out wanting to return your package after 45 days, you will not be eligible for a return.
    4. Once our company receives your package at our warehouse (see how to send it back below), we will then issue you your refund.
  • CONDITION
    1. All items must be placed back into the same package that you had received them in, the same way they arrived. Any other item that you send back or any other way you pack them up that is different than when they came will not be accepted and you will not be refunded.
    2. You must send us a picture of your ready-to-return package and attach it to your inquiry when you reach out to return your item(s).
    3. Once approved by a service representative, you will then be able to proceed with the rest of the return process (see below).
  • POINT OF PURCHASE
    1. Only items that have been purchased directly from GOGYM website are eligible for return. All items purchased outside of our website will not be accepted.
    2. Other places that are not acceptable and fall under a different Return Policy:
      1. Amazon
      2. eBay
      3. Other marketplaces
  • *INTERNATIONAL ORDERS – all orders outside of the USA are not eligible for return.

HOW TO RETURN YOUR ITEM(s)

  • SHIP YOUR PACAKGES TO GOGYM following this process below
    1. Contact GOGYM via email at … CustomerCare @myGoGym.com
    2. Reference your name, order # if you have it.
    3. GOGYM will send you an RMA authorization to be included in your return.
    4. Ship Package to:
      1. If by MAIL: GOGYM, PO BOX 11656, ST. PAUL, MN  55111
      2. If by FedEx or UPS: GOGYM, 5001 NORTHWEST DRIVE, #11656, ST. PAUL, MN 55111
    5. You will be fully responsible for paying your for your RETURN or if you request a RETURN LABEL.

Once we receive your return, inspect that all components are accounted for, we will then issue a refund for the full purchase price.